Chase Bank drawbacks: What most people don't tell you about the big bank

When you think of Chase Bank, one of the largest commercial banks in the United States, known for its widespread branch network and digital services. Also known as JPMorgan Chase, it's the bank millions of Americans use for checking, savings, and credit cards. But popularity doesn’t mean it’s the best fit for you. Many people sign up for Chase because of its branches or sign-up bonuses, then get stuck dealing with fees, slow service, and confusing policies.

One of the biggest Chase Bank fees, monthly maintenance charges, ATM fees, and overdraft penalties that add up quickly is the $12 monthly fee on its popular Checking account—unless you meet strict requirements like direct deposits or $1,500 in monthly spending. Most people don’t realize how hard it is to avoid this fee, and by the time they do, they’ve already paid hundreds in charges. Even their free checking accounts come with strings attached, like limiting free ATM use to Chase machines only. If you need to use an out-of-network ATM, you’re hit with a $5 fee from Chase plus another $2–$4 from the ATM owner. That’s $7 just to get your own money.

Customer service is another major Chase Bank customer service, the frustrating experience many users report when trying to resolve issues over the phone or in person issue. You’ll often wait on hold for 30 minutes or more. Even when you get through, reps can’t fix complex problems like disputed charges or account freezes. Many users say they’re transferred five times, only to be told the issue is "out of their scope." Online chat is barely better—responses are scripted, and real humans rarely show up. Compare that to smaller banks or credit unions where a single rep can handle your issue in one call.

And then there’s the Chase Bank online banking, the digital platform that’s functional but clunky, slow, and full of unnecessary steps. It works, sure—but it’s not intuitive. Transferring money between accounts? You’ll need to jump through hoops. Setting up alerts? The interface is outdated. Mobile app crashes? Happens more often than it should. And if you’re trying to apply for a loan or credit card, the system often rejects you without clear reasons, then makes you start over from scratch.

Chase also locks accounts without warning. One user got locked out for 10 days because they deposited a check from a new business. Another was flagged for fraud after using their card in three different states in one week. No call, no email—just a message saying their account is restricted. Getting it unlocked takes days, and you’re left without access to your money during that time.

What’s worse? Chase pushes products you don’t need. If you have a checking account, they’ll push you a credit card. If you have a credit card, they’ll push you a personal loan. They’re not trying to help you—they’re trying to sell you something. And if you say no? You might notice your rewards disappear, or your overdraft limit gets cut.

There are better options out there. Online banks like Ally or Capital One offer higher interest, no monthly fees, and real customer service. Credit unions give you more control and lower rates. Chase might be convenient because it’s everywhere—but convenience shouldn’t cost you money, time, and peace of mind. If you’re with Chase and you’re tired of paying for problems, it’s time to look elsewhere. The posts below break down exactly what to watch for, what alternatives work better, and how to escape the big bank trap without the hassle.